Refund policy
At NadaShore, we are committed to ensuring your satisfaction with every purchase from our collection of T-Shirts & Tops, Skirts, and Pants & Trousers. Please review our refund policy below for a smooth and transparent experience.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, washing, or damage caused by improper handling.
Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as final sale or clearance.
- Intimate apparel, including swimwear and lingerie, for hygiene reasons.
- Gift cards or promotional credits.
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number and a brief description of the issue. Our team will review your request and provide instructions for returning the item(s). Please note that you are responsible for the cost of return shipping unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to reflect the credit.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please initiate a refund for the original item and place a new order through our website. This ensures faster processing and availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. Include your order number and photos of the issue. We will arrange a full refund or replacement, including return shipping costs, at no extra charge to you.
Contact Us
For any questions or concerns regarding our refund policy, please reach out to our support team via email at [email protected]. We aim to respond within 24–48 hours on business days.